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Debt Counselling & Credit Profiles
Debt Councelling & Credit Profiles Part 4
  • Debt Councelling & Credit Profiles:
  • - How does debt counselling work?
  • - Credit bureaus and credit profiles
  • - What is a credit profile?
  • - How to challenge information on your credit report
  • - Frequently Asked Questions
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    • Debt Councelling & Credit Profiles:
    • - How does debt counselling work?
    • - Credit bureaus and credit profiles
    • - What is a credit profile?
    • - How to challenge information on your credit report
    • - Frequently Asked Questions

How to challenge information on your credit report

If the information contained on your credit report is incorrect you can challenge that information. To challenge the information you can do the following:

  1. Contact at least three credit bureaus to check your credit report.
  2. If there is incorrect information on your credit report contact the credit bureau to lodge a dispute.
  3. To do this explain which information is incorrect and provide them with supporting documentation to support your claim.
  4. You will need to allow the credit bureau 30 days to respond to you
  5. In some cases you will need to contact the credit bureau and the credit provider concerned to address the issue.

Click here to download a sample letter you can use to lodge a dispute with the credit bureaus.

Your rights under the national credit act

As a consumer buying on credit or borrowing money, you have the following rights:

  • Apply for credit or a loan
  • Not be discriminated against when applying for credit or a loan
  • Read and understand a credit agreement in a language of your choice
  • Have a copy of the credit agreement BEFORE taking the loan or applying for credit
  • Privacy regarding your personal information
  • Complain if you think you have been treated unfairly
  • Check your credit profile once a year
  • Choose the services of a Debt Counsellor to assist with restructuring your debt
  • Know why a loan or credit application has been rejected

 

Click here for FAQs  on credit reports
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